Return Policy

(A consumer is any natural person who enters into a legal transaction for purposes that predominantly are not attributable to their commercial or independent professional activity.)

Information on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day:

  • on which you, or a third party designated by you (who is not the carrier), took possession of the goods, provided that you ordered one or more goods under a single order and these were delivered together;

  • on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, provided that you ordered several goods under a single order and these were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done via email: support@missimode.com.
You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without undue delay and in any event no later than 30 days from the day on which we receive your notice of withdrawal.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no event will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have either:

  • received the returned goods, or

  • you have supplied evidence of having sent back the goods,
    whichever is the earliest.

You must return or hand over the goods to us immediately and in any case no later than 30 days from the date on which you notified us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 30 days has expired.

You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary to ascertain the nature, characteristics, and functioning of the goods.

Reasons for Exclusion or Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for which an individual choice or decision by the consumer is decisive for their production;

  • for the supply of goods that can spoil quickly or have a short expiry date;

  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on market fluctuations;

  • for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal was removed after delivery;

  • for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Sample Cancellation Form

Please contact us via the following email address before returning any goods: support@missimode.com.
The return address on our parcels is not our return address. You will receive our return address by email upon request.

If you wish to cancel the contract, please complete the form below and send it to us via email.

Cancellation Form
I/we () hereby withdraw from the contract concluded by me/us () for:

  • the purchase of the following goods (*) /

  • the provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete where not applicable.